Privacy Policy

Effective Date: 01/21/2025

Diabetic Shoe Clinic (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. Personal Information

  • Name, address, phone number, and email address.
  • Insurance details, prescriptions, and other medical information necessary to provide our services.

b. Health Information

  • Protected Health Information (PHI) as required for providing diabetic shoe and orthotic solutions, in compliance with HIPAA regulations.

c. Usage Data

  • IP address, browser type, operating system, and pages visited on our website.
  • Cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and deliver our services.
  • To verify your eligibility for insurance-covered products.
  • To communicate with you about appointments, services, or inquiries.
  • To comply with legal obligations, including HIPAA and other applicable regulations.
  • To improve website functionality and user experience.

3. Disclosure of Your Information

We may share your information in the following circumstances:

a. With Your Consent

We will share information with your authorization when necessary to deliver services.

b. Service Providers

We may disclose information to trusted third-party service providers who assist us in delivering services, such as payment processors or IT support.

c. Legal Obligations

We may disclose your information to comply with applicable laws, regulations, or legal processes.

4. HIPAA Compliance

Your PHI is protected under HIPAA. We implement administrative, physical, and technical safeguards to protect your health information against unauthorized access, use, or disclosure.

5. Your Choices

You have rights regarding your personal and health information:

  • Access and Correction: You may request access to or correction of your information.
  • Opt-Out: You can opt out of non-essential communications by contacting us.
  • Data Deletion: Subject to legal and contractual obligations, you may request the deletion of your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze usage. You can manage cookie preferences through your browser settings.

7. Data Security

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children without parental consent.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. Continued use of the website signifies your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Diabetic Shoe Clinic
Phone: (859) 495-0001
Email: help@diabeticshoeclinic.com